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Frequently Asked Questions
What is your return policy?
Please note that some products are non-returnable. You can find detailed information about return eligibility on each product's page before making a purchase. For digital products, if you experience any issues, our team is here to assist you. We are available 24/7 to help resolve any concerns.
How can I track my order?
For digital products, once your purchase is complete, the product will be sent immediately to your email. In the case of personalized cards, you will receive them in your inbox within a few minutes. If there is any delay, please feel free to contact our live support team for assistance.
How do I contact support?
You can reach our customer support team via the Contact Us page or by emailing support@bokuza.com. Our team is available 24/7 to assist you with any inquiries or issues. For urgent matters, we also offer live chat support, available 24/7.
A community doing good
Bokuza is a global online marketplace, where people come together to make, sell, buy and collect unique items. We're also a community pushing for positive change for small businesses, people, and the planet. Here are some of the ways we're making a positive impact, together.
Support independent creators
There's no Bokuza warehouse – just millions of people selling the things they love. We make the whole process easy, helping you connect directly with makers to find something extraordinary.
Peace of mind
Your privacy is the highest priority of our dedicated team. And if you ever need assistance, we are always ready to step in for support.